Keegan’s World respects your privacy and is committed to handling personal information responsibly and in accordance with applicable South African data-protection legislation, including the Protection of Personal Information Act (POPIA).

Information We May Collect

When you use our website or place an order, we may collect information including:

• Your name
• Email address
• Billing and delivery information
• Contact details provided during checkout
• Order and purchase history
• Account and login information
• Communications you send to us
• Technical information relating to your use of our website where applicable

How We Use Your Information

Personal information may be used to:

• Process and fulfil orders
• Arrange delivery
• Provide access to purchased digital content
• Communicate regarding your order
• Provide customer support
• Process returns and refunds
• Maintain customer accounts
• Improve our website and services
• Prevent fraudulent or unauthorised transactions
• Meet legal, accounting or regulatory requirements

We only process personal information where there is an appropriate lawful basis for doing so.

Payments

Online payments are processed through Payfast.

Payment information required to complete your transaction may therefore be processed by the payment provider in accordance with its own privacy and security practices.

Keegan’s World does not intentionally store your full payment-card details where those details are processed directly by the payment provider.

Delivery

Where necessary to fulfil a physical order, relevant delivery information may be shared with The Courier Guy or another service provider involved in delivering your order.

Only information reasonably required to provide the relevant service will be shared.

Service Providers

We may use trusted third-party providers for services such as website hosting, payment processing, email, website functionality and courier delivery.

These providers may process personal information where reasonably necessary to provide their services.

Marketing

Where required by law, marketing communications will only be sent where an appropriate basis exists.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

Transactional communications relating to an order or account are not considered marketing communications.

Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, maintain shopping-cart functionality, understand website usage and improve the customer experience.

Where required, you may manage cookie preferences through the options provided on our website or through your browser settings.

Information Security

We take reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

No internet-based system can, however, be guaranteed to be completely secure.

Retention

Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected or where retention is required by law.

Your Personal Information

Subject to applicable law, you may request access to or correction of personal information we hold about you and may exercise other rights available under POPIA.

Requests can be sent to:

[email protected]

We may need to verify your identity before processing certain requests.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal requirements.

The latest version will be published on our website.

Contact

For privacy-related questions or requests, please contact:

Keegan’s World

Email: [email protected]