We want you to be happy with your Keegan’s World purchase. Returns, refunds and damaged-product claims are handled in accordance with applicable South African consumer law.
Damaged on Delivery
If your order arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery.
Email:
Please include:
Please retain the damaged item and packaging until we have assessed your claim.
The requested 48-hour notification period allows us to investigate courier-related damage promptly and does not remove any statutory rights that may apply.
Defective Goods
Goods sold by Keegan’s World are subject to applicable South African consumer-protection legislation, including the implied warranty of quality where applicable.
Where a product qualifies as defective under applicable law, you may be entitled to a repair, replacement or refund.
Please contact [email protected] with your order details and photographs showing the issue.
Incorrect Product Received
If we accidentally send you the wrong product, please contact us at [email protected].
We will arrange an appropriate solution and cover reasonable return or replacement delivery costs where the error was ours.
Change-of-Mind Returns
If you change your mind about a physical product, please contact us before returning anything.
Any statutory cooling-off or cancellation rights applicable to your online purchase will be honoured in accordance with South African law.
Products being returned for reasons unrelated to a defect or incorrect supply should be unused, undamaged and appropriately packaged.
Return-delivery costs may be for the customer’s account where permitted by law.
Original Delivery Charges
Original delivery charges are generally not refundable for a voluntary change-of-mind return, except where otherwise required by applicable law.
Where the return results from defective goods, damaged goods, an incorrect item or another circumstance in which the law requires us to bear the cost, the appropriate delivery costs will be handled accordingly.
Digital E-Book
Because the Keegan’s World e-book is supplied digitally rather than as a physical product, return and cancellation rights may differ from those applicable to physical goods.
Any cancellation or refund rights that apply under South African law will be honoured.
The e-book may not be redistributed, shared, copied or resold following purchase except where permitted by law.
How to Request a Return
Please email:
Include your order number, the reason for the return and any relevant photographs.
Please do not send a product back before contacting us and receiving return instructions.
